Ordering
How can I place an order?
Placing an order online is quick and easy. You can add your favourite items to your shopping basket and complete your purchase by choosing to check out. At the checkout, you will be able to select your preferred delivery and payment methods. You can choose to purchase your item(s) by creating an account or by checking out as a guest. Once your order is complete, you will see a confirmation on your screen, and we will send you an email with your order details and that's it!
Where can I find my order invoice?
Your invoice can be found in your order area. You can access it either by logging in your account or by accessing it via "My Order". Once your order is shipped, you'll be able to find it next to your or
I don’t want to create an account. Can I still make a purchase?
Absolutely! When placing your order, you can choose to check out as a guest. You will receive an email with your order, payment and tracking information.
I ordered the wrong size/colour. What should I do?
If you ordered the wrong size or colour online, we advise you to return your original item and place a new order for the correct size or colour. You can then purchase the desired size or colour online.
Can I cancel or change my order?
Once your order is placed, we do our best to process it as soon as your payment has been confirmed. This is why we are unable to change or cancel your order. Don't worry though - you can always return the ordered items and we will refund your order.
Can I place an order over the phone?
We are not able to take phone orders or place an order on your behalf, but our dedicated Customer Service team will be more than happy to help you. Always feel free to contact us.
I haven't received a confirmation email. What should I do?
Firstly, check your spam folder. If you can't find it there, we advise you to reach out to our Customer Service team.
How can I track my order once it is dispatched?
You can track shipment of your Products by clicking on the Track My Order link in the Shipping Confirmation email.
DELIVERY
Do you charge for Shipping?
All orders above R1000.00 receive free shipping
Where do the orders for South Africa come from?
All orders placed on www.lee-jeans.co.za are shipped from our fulfilment center in Durban, South Africa. The prices displayed on the website are final and do not entail additional customs clearance costs.
When will my order arrive?
Standard delivery will be delivered within approximately 3-5 working days (Monday to Friday, excluding weekends and public holidays) depending on where your shipment is being delivered to. For the most recent updates, please always refer to your tracking information provided in the shipping confirmation email.
During sale periods, orders may take longer to process.
It is our goal to deliver within the above-mentioned times, however, delivery dates are not guaranteed as shipments are handled by third parties.
Please note that our order cut-off times, which are set at 12pm from Monday to Friday, serve as a general guideline and may not account for any potential delays related to payment authorization.
Which countries does the Lee Online Store deliver to?
Goods can be shipped to all provinces within South Africa.
Where don’t you ship to?
Unfortunately, we cannot deliver outside of South Africa.
Is it possible to have my Lee order delivered to a different address?
No problem, you can have items sent to an address which differs from your personal one, as long as it remains in the country from the store you are purchasing and in one of our delivery zones.
Can I order from the South African website, and have it delivered to another country?
You are not able to order from the South African website for an overseas delivery.
Can I choose a delivery date and time slot?
Currently it's not possible to select a specific delivery date nor hour for your order.
FORMS OF PAYMENT
What payment methods do you accept?
You may pay for your goods by credit card, debit card, Payflex, or Mobicred.
We accept most payment cards, like: Visa, Mastercard.
Payment must be made in the currency as indicated on your Order before you
submit it.
Payment by Credit / Debit Card
If you pay by credit or debit card, you must supply your
card details when you place your Order. Your credit or debit card will be
debited for the total value of your Order at the time your Order is dispatched.
We will not accept your Order, neither will we supply the goods to you until
your credit or debit card issuer has authorized the use of your card for
payment of the goods ordered. If we do not receive such authorization we will
notify you. We reserve the right to verify the identity of the credit or debit
card holder by requesting appropriate documentation.
Can I change my billing details once I have paid?
We're not able to modify a transaction once it is concluded. This includes changes to shipping & billing addresses as well as purchased items.
RETURNS
How much do you charge for returns?
We offer returns up to 60 days after delivery of your order, however we do not charge for returns. Shipping charges, if applicable to your order, are not refunded.
What is your return policy?
To learn more about it we invite you to visit our dedicated Returns & Exchanges page.
How do I return online?
Unfortunately, this function is not available yet. However, please give our Customer Service team or email us.
I don't have a printer, can you send me a return label by post?
We strive for operational & logistical excellence; our couriers provide the return label on collection.
Can I return different orders in different parcels?
In order to process your refund quickly and efficiently, we advise to send back separate shipments in their respective boxes with their return label separately as well. Our warehouse team will be able to register your return correctly in a faster way.
How to track my return?
You can track your return by clicking on the link emailed to you with your tracking number. You will be directed to the website of the carrier handling your return and see the progress of your parcel to our warehouse.
How long does a refund take?
Your refund will be processed as soon as the item(s) you have returned are inspected and accepted by our quality assurance team.
Once your return has been correctly accepted and processed, you will receive an email confirmation stating that your refund has been released to your original form of payment.
If there's anything wrong with your return (e.g. products not corresponding to your purchase, products returned with a decreased commercial value, etc.), we will inform you via email and we might even return the item back to you.
The whole process, from when you have printed the return label and when the refund is visible on your account, can take up to 14 days. Please note that the timing for the refund may vary depending on the original payment method used.
If this doesn't solve your problem, please Contact Us.
The item I ordered is missing, incorrect, damaged or faulty?
Contact us immediately, our customer service team will help you. You will have to send us images of the damaged or incorrect item(s), showing the label product code. For missing Items, please keep the packaging and provide us with images of the box the item was missing from.
What is the warranty period on Lee products?
Our warranty period is limited to 1 Year. Note that products damaged due to wear and tear are not considered faulty.
Can I return my item in another country?
Unfortunately, we cannot accept returns from a country different than the one you ordered from.
PRIVACY POLICY
What is your privacy policy?
The personal information you share with us is completely confidential. Your privacy is very important to us and we will not disclose or sell the information provided. Our promotional emails are optional and you can unsubscribe at any time. For more information, please read our Privacy Policy.
How can I have my account deleted?
We invite you to get in touch with our data privacy department by email info@leeonline.co.za
PRODUCT INFORMATION
How do I choose the correct size?
To help you find your size, you can consult our Size Guide. This will help you match your measurements to our sizes. If you are in between two sizes, you can purchase the two sizes and return the one that doesn't fit. Curious about our different fits and styles? Our Fit Guide will guide you through all the ins and outs of every pair.
Is your fit the same across all styles?
Your best fit and length depends on the composition, design and style. Have a look at our Size Guide.
Why can't I find my favourite Lee item?
Due to the size and scope of our worldwide product range, it is impossible for us to carry every product that we produce in the complete collection. Each of our stores or authorised retailers stock a range of products that represents a selection of our whole collection and so it is worth a quick call to your nearest stockist. Alternatively, you can contact our online Customer Service team and we'll do our absolute best to help you find the same or a similar product.
Where can I purchase Lee products?
You can find your local authorized retailer by using our store locator.
VOUCHERS
Why doesn't my promo code work?
Promo codes are personalized codes with conditions, so it is worth checking the validity of your code with these tips:
1 - Sounds simple, but first make sure you are entering a relevant code in the field provided during the checkout process. Codes have an expiration date and can only be used once, so make sure yours is still valid.
2 - Codes are case sensitive. The best thing to do is to enter the code manually. Copy/paste may not always work.
3 - Make sure you are not using the code in combination with another promotion or code.
4 - Log in your account
5 - Still not working? Please contact our Customer Service who will be happy to help you.
Do you offer gift cards?
For the moment we don't offer electronic gift-cards, but keep your eye on the website for the upcoming updates!
NEWSLETTER
How can I use the welcome code?
You will receive your welcome code in your email. You can copy & paste at the checkout area (pay attention to case sensitivity) once you add all items to the shopping cart. Please note it is a one-time-use code & cannot be accumulated with other promotions or items on sale. The code cannot be retrospectively added on the finalised transaction.
How can I subscribe to the Lee newsletter?
Want to join the Lee community? Great! You can easily subscribe by entering your email at the bottom of this page or by creating an account.
How can I unsubscribe from the Lee Newsletter?
You can change your email preferences in your account settings. Another option is to click the 'Unsubscribe' button that can be found at the bottom of all our emails.
YOUR ACCOUNT INFORMATION
How do I create an account?
You can create an account by clicking the account icon at the top of the page or during checkout.
What are the benefits of having a Lee account?
Having your own Lee account comes with many benefits. You can personalize and manage your profile, and view your order history.
How do I sign in?
If you are a returning customer, you can login by clicking the account icon on the top of the page and entering your credentials. As a new customer you can create your account by entering the requested information.
How can I update my account, address and/or password?
Once you have signed into your account, you are able to personalize your profile, password and addresses information in the related sections.
How can I reset my password?
You can reset your password by clicking the "I forgot my password" link. Enter your email address and follow the instructions sent in your mailbox to reset your password.
Where can I find an overview of my orders?
You will receive your order confirmation and shipping information by email. You can also view your order details within your account section if you are registered.
How do I update my payment information?
You can update your payment information in the payment section after signing in to your account.
How can I delete my account ?
If you want to delete your account, our customer service team will help you.
OTHER
Do you offer gift ordering options?
Unfortunately, we don't offer gift options (including gift receipts, gift packaging or gift messaging) at the moment.
FEEDBACK
What can I do if I think one of your product descriptions is wrong?
Whether you have purchased an item or are just browsing, don't hesitate to contact us if you feel there is a wrong or confusing description, photo or video related to a product.
CONTACT
I can't find my answer here. How can I get assistance?
At Lee, we are always more than happy to help! You can contact us by clicking here.